# Create a VPass Emergency App (iPhone)

**We recommend \*iOS 11+**  
Have an Android phone? [Click here](/content/support/create-a-vpass-emergency-app-android/index.html).

**1.** On your Safari browser go to the address relevant to your country:\*  
Australia & New Zealand  
**emergency.vpass.io**  
UK, EU & ZA  
**emergency-uk.vpass.io**  
US  
**emergency-us.vpass.io**  
Canada  
**emergency-ca.vpass.io**

**2\.** In the footer, tap the icon featuring an upwards-pointing arrow coming out of a box along the bottom of the Safari window to open a drop-down menu.

**3**. A new screen will come up. Swipe towards the bottom and select _Add to Home Screen_.

**4**. To Confirm the selection touch _Add_.

The red VPass Emergency App Icon will appear on your iPhone home screen. Tap the icon ( **5**).

You will arrive at the login screen.

**6**. If you already have an _Account Owner, Super Admin or Admin_ login that you use to access the dashboard, reports page etc., use those same credentials to access the **VPass Emergency App**.

Alternatively if you have a _Fire Warden_ login hopefully you have already created your credentials by following the steps [in this article](/content/support/create-an-employee-as-fire-warden#fire-warden-credentials/index.html).

If your phone doesn’t prompt you to save your password, we recommend activating this feature. More info in the TIP at the bottom of this help article.

**7**. You are now ready to start using the **VPass Emergency App**.

As a security feature, you may find you need to login to your profile from time to time ( **8**).

##### Enable Remember Password Feature

To enable your phone to remember passwords, please go to _Settings > Passwords > AutoFill Passwords_.

###### **I didn’t receive a verification email.**

It may have landed in your spam folder. The subject is **Welcome to VPass** and the sender **support@vpass.io**.

###### **My verification link has expired.**

Go to the login page\* and click the _Forgot Password_ link. After entering your email address, you will receive a new email where you can confirm (verify) your email address. The subject of the email is **Complete your VPass account setup** and the sender **support@vpass.io**.

###### **I forgot my visitor profile password.**

Go to emergency.vpass.io (address may vary according to country)\*. Down the bottom of the page is a _Forgot Your Password_ link where you can enter your admin email address to do a password reset.

\*Address varies according to region:

**Australia & NZ:** emergency.vpass.io  
**UK, EU & South Africa:** emergency-uk.vpass.io  
**Canada:** emergency-ca.vpass.io  
**US & Rest of World:** emergency-us.vpass.io

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